Terms and Conditions

You can book online through Fresha, or by messaging us on LINE or WhatsApp. Our team answers for all three salons: Ploenchit and Asoke in Bangkok, and Jomtien in Pattaya.

There is nothing to pay when you book. Payment is made at the salon on the day of your treatment.

Every appointment begins with a consultation, so we can understand what you would like and what will suit you. It is included at no extra cost as part of your booked treatment.

If your plans change, we kindly ask you to cancel or reschedule as far in advance as possible. Our team reserves that time especially for you, and an early message means another client may be able to enjoy the appointment instead.

You can change your booking through the link in your Fresha confirmation, or by messaging us on LINE or WhatsApp.

If appointments are repeatedly cancelled late or missed, we will kindly ask for a deposit to book in future.

If you are running a little late, please send us a quick message so we can plan around you.

Read our Booking Commitment Policy

Our prices are in Thai baht and are listed on Fresha. Where a treatment is offered at more than one salon, the price is the same at each.

Payment is made in full at the salon on the day of your treatment. We accept cash, credit cards and approved digital payments.

Before your treatment, please tell us about any allergies, sensitivities or medical conditions, so we can choose the right products and approach for you. We can only care for what we know about, so we are unable to take responsibility for reactions linked to information that was not shared with us.

If you have sensitive eyes, you are welcome to book a lash extension patch test on Fresha before your appointment.

If you are unwell, or have a skin condition or infection, please reschedule, so that you and our team stay well.

For your safety, we may gently decline or postpone a treatment if we feel it could put your health, or our team’s, at risk.

All tools and equipment are cleaned and disinfected between every client.

Every person is different, so results can vary with your natural hair, lash growth cycle, skin sensitivity and how closely aftercare is followed.

We share aftercare guidance after each treatment. Following it helps your results last, and we are unable to take responsibility for concerns that arise when it is not followed.

Every new lash extension set comes with a 3-day guarantee. If any lashes fall out within 3 days, please message us and we'll refill them free of charge. This applies to new sets, not to refills.

We don't offer refunds on completed treatments. If a treatment doesn't take, for example a lash lift that doesn't hold its curl, contact us and we'll put it right.

Please let us know within a few days of your appointment, so we can look after you quickly.

Lash extensions, waxing, tinting and other beauty treatments carry some natural risk, such as irritation or a reaction, even when carried out with great care. By booking, you understand and accept these risks.

Our technicians are trained professionals and will always look after you carefully. As far as Thai law allows, Lashes Boudoir is not responsible for reactions or outcomes beyond our reasonable control.

Please keep your personal belongings with you. We are unable to take responsibility for items lost or damaged at the salon.

If you buy a product from us, you are welcome to return it within 14 days if it is unopened and unused. We cannot take back used or damaged products, unless a product is found to be faulty when first opened.

Please use products as directed. We are unable to take responsibility for any effects caused by using a product other than as instructed.

Gift vouchers cannot be exchanged for cash and should be used by the date shown on the voucher.

From time to time we may share an offer. Each offer has its own terms, cannot be combined with another unless we say so, and needs to be mentioned when you book or buy, as it cannot be added afterwards.

The content, branding and images on our website and social channels belong to Lashes Boudoir. Please ask us in writing before copying or using them.

Our website is here to inform. We work to keep it accurate and up to date, though we cannot promise that every detail is always complete or current.

When you use our website or book with us, your personal information is handled as described in our Privacy Policy.

Read our Privacy Policy

We may update these terms from time to time. The latest version will always be on this page, and continuing to book with us or use our website means you accept the version shown here.

These terms are governed by the laws of Thailand.