Our booking commitment
When you book with us, we set aside calm, unhurried time just for you. Here is how we look after your appointment together, gently and fairly for everyone.
As early as you can
If your plans change, we kindly ask you to cancel or reschedule as far in advance as possible.
Our team reserves that time especially for you, and an early message means another client may be able to enjoy the appointment instead. It is a small kindness that makes a real difference.
Any notice at all is appreciated, and the earlier the better.
How to change your booking
Use the link in your Fresha booking confirmation, or simply message us on LINE or WhatsApp. Our team answers for all three salons and will happily help you find a new time.
You are also welcome to call your salon:
- Ploenchit, Bangkok088-962-6228
- Asoke, Bangkok083-979-9228
- Jomtien, Pattaya096-962-4998
If you are running late
Please send us a quick message on LINE or WhatsApp. Knowing in advance helps us plan around you, so your visit can stay as relaxed as possible.
If you cannot make it
We understand that life happens. If you are unable to come, please let us know as soon as you can, even at the last minute. A message is always better than an empty chair, as it lets us offer the time to someone else. If appointments are repeatedly cancelled late or missed, we will kindly ask for a deposit to book in future.
Consultations
Every appointment begins with a consultation. It is simply part of the process, so your therapist can understand what you would like and what will suit you, and you can feel at ease from the very start.
Sensitive eyes
If you have sensitive eyes, you are welcome to book a lash extension patch test on Fresha before your appointment.
If a treatment doesn't take
We don't offer refunds on completed treatments. If a treatment doesn't take, for example a lash lift that doesn't hold its curl, contact us and we'll put it right. Please let us know within a few days of your appointment, so we can look after you quickly.
When the unexpected happens
Illness, travel and family matters can come up for any of us. Just tell us what has happened and we will do our best to find you a new time that suits.
Thank you
Thank you for helping us keep every appointment calm and unhurried. We look forward to welcoming you.